Arcfomor customer support
Customer Support
Get help with an order, delivery, return, warranty claim or product question. Use the links below for quick answers, or email our support team with the details of your request.
Start with the right page
These pages cover the most common questions about orders and after-sales service.
Track an order
Check the latest carrier updates using your tracking information.
Track order →Shipping & delivery
Review dispatch times, US delivery estimates and shipping charges.
View shipping policy →Returns & exchanges
See eligibility, time limits and the steps to request a return or exchange.
View return policy →1-year warranty
Learn what is covered and what to send with a warranty request.
View warranty policy →Before you contact us
Send the details we need
One clear message with the relevant information helps us understand the issue without unnecessary back-and-forth.
- Your order number and the email used at checkout
- The product name, size and color, if applicable
- A short description of the question or problem
- Clear photos or a short video for damage, defects or product faults
- A photo of the shipping label when the issue concerns delivery
Common support topics
Open a topic for the quickest next step.
Where is my order?
Open the Order Tracking page first. Tracking may take up to 24 hours to show movement after the carrier receives the parcel. If the carrier has not updated the shipment for several business days, email us with your order number.
How do I request a return or exchange?
Read the Return & Refund Policy, then email us before mailing anything back. Include your order number, product name and reason for the request. We will send the correct return instructions if the item is eligible.
My heated gear, battery or charger is not working
Tell us which product you are using, what happens when you press the power button, which indicator lights appear and what troubleshooting you have already tried. Include clear photos of the battery label, charger label and connectors.
How do I start a warranty claim?
Review the 1-Year Limited Warranty and email us with proof of purchase, a description of the issue, and photos or video that clearly show the problem. Do not dispose of or mail the product unless our team asks you to.
Which product or size should I choose?
Use our Heated Glove Finder to compare options by activity and fit. For sizing, measure your hand and check the Size Chart before ordering. If you are between sizes, email us with your hand measurements and the product you are considering.
Still need help?
Email Arcfomor support
Send one email with your order number and the relevant details. Replies will be sent directly to the email address you use to contact us.
