Return & Refund Policy

A return or exchange request must be submitted within 30 calendar days of the date the carrier marks the order as delivered.

Items may be tried on indoors for fit, but they must not be worn outdoors or used for activities. Products must remain clean, unwashed, unaltered and free from visible wear, stains, odors and pet hair.

The original packaging, product tags, batteries, charger, manuals, storage bag and other included accessories must be returned with the product.

Discounted products remain eligible unless they were clearly marked Final Sale before purchase.

For non-defective returns—including an incorrect size, change of mind, personal preference or accidental purchase—the customer is responsible for return shipping.

Use a trackable shipping service and keep the receipt until the return has been completed. Arcfomor cannot refund a customer-arranged return that is lost before reaching the authorized return location.

Original shipping charges, including the $5 shipping charge on orders under $45, are not refundable for non-defective returns. If the original order qualified for free shipping, we will not deduct that outbound delivery cost from an approved refund.

If Arcfomor confirms that an item arrived damaged, was sent incorrectly, is missing a major component or has an eligible product defect, we will provide an appropriate return, replacement or refund solution at no additional shipping cost to the customer.

Exchanges follow the same 30-day eligibility and product-condition requirements as returns.

For a non-defective size or preference exchange, the customer is responsible for returning the original item. The replacement is sent after the returned product has been received and approved.

Exchanges depend on current inventory. If the requested replacement is unavailable, we will contact you to select another available option or receive a refund to the original payment method.

After the returned product arrives, our team will inspect its condition and confirm whether the return is approved.

Approved refunds are initiated to the original payment method within two business days after inspection. We will email you when the refund has been submitted.

Your bank, card issuer or payment provider may require an additional 3–10 business days to display the credit. This processing period is controlled by the payment provider.

Arcfomor does not charge a restocking fee for approved returns.

Contact us as soon as possible and provide your order number along with clear photos of:

• The shipping package and shipping label;
• The affected product;
• Any visible damage or incorrect item;
• All items received in the package.

Keep the packaging and affected product until our team has reviewed the request. Depending on the situation, we may arrange a replacement, supply a return label or issue an eligible refund.

The following are not eligible for a standard return:

• Gift cards;
• Products clearly marked Final Sale before purchase;
• Products worn or used outdoors;
• Washed, altered or repaired products;
• Products with visible wear, dirt, stains, odors, pet hair or other conditions that prevent resale;
• Products damaged by misuse, accidents, improper charging, improper storage or failure to follow the care instructions;
• Returns missing required packaging, tags, batteries, chargers, manuals or other originally included components.

A manufacturing issue reported after the 30-day return period may still qualify for support under the applicable limited warranty.

The return and refund policy is separate from product warranty coverage. Eligible manufacturing defects reported after the return period may be reviewed under the Arcfomor 1-Year Limited Warranty.

Warranty eligibility depends on the product, purchase date, proof of purchase, reported issue and the complete warranty terms.