One-Year Limited Warranty
Straightforward coverage for your Arcfomor gear
Arcfomor products are covered against defects in materials and workmanship for one year from the documented purchase date. This page explains what is covered, what is not covered and how to request service.
Last updated: September 2, 2026
Who and what this warranty covers
This One-Year Limited Warranty applies to the original purchaser of a new Arcfomor product bought from arcfomor.com or an authorized Arcfomor sales channel. A valid order number, receipt or other acceptable proof of purchase is required.
Coverage period
The warranty lasts for 365 days from the original documented purchase date. Warranty registration is not required.
Original purchaser
This warranty is provided to the original purchaser and is not transferable to a later owner.
What is covered
The warranty covers verified defects that result from materials or manufacturing under normal use and care, including:
- Defects in stitching, seams, closures or materials caused by manufacturing.
- Factory-related failure of heating elements, internal wiring or the heat-control button.
- Factory-related failure of a rechargeable battery or charger supplied with the product.
- Other manufacturing defects that prevent the product from functioning as reasonably intended.
A change in battery runtime by itself is not always a defect. Runtime varies with heat setting, outdoor temperature, battery age and charging conditions. Our support team may ask you to complete basic troubleshooting before approving a claim.
What is not covered
Wear, accidents and misuse
- Normal wear, fading, pilling, scratches or other cosmetic changes.
- Accidents, cuts, burns, impact, misuse, neglect, loss or theft.
- Damage caused by commercial rental, resale use or use outside the product's intended purpose.
Care and unauthorized changes
- Damage caused by improper washing, drying, storage, charging or water immersion.
- Damage caused by incompatible power sources, batteries, chargers or accessories.
- Damage caused by modification or repair not performed or approved by Arcfomor.
Fit, color preference and other non-defect return requests are handled under our Return & Refund Policy, not this warranty.
How to submit a claim
Please contact us before sending anything back. Packages returned without instructions may be delayed or sent to the wrong location.
Email support
Write to help@arcfomor.com and state that you are requesting warranty service.
Provide proof
Include your order number or receipt, product name and current shipping address.
Show the issue
Attach clear photos or a short video and briefly explain when the problem began.
Follow the return instructions
If a return is required, use the approved method and address supplied by our support team.
Start a warranty claim
Include your order number, product name, a short description of the issue and supporting photos or video.
Email Arcfomor supportWhat Arcfomor will do
After reviewing the information and, when required, inspecting the returned product, Arcfomor will determine whether the issue is covered by this warranty.
- For an approved claim, Arcfomor may repair the defective product or component, or replace it with the same product.
- If the same product is unavailable, Arcfomor may provide a product of comparable function and value.
- A replacement is sent after the requested return is received and the covered defect is verified.
- There are no restocking or processing fees for an approved warranty claim.
- Arcfomor covers reasonable return and replacement shipping costs when the customer follows the approved shipping instructions.
A repaired or replacement product remains covered for the rest of the original product's one-year warranty period. It does not begin a new one-year term.
Warranty FAQ
When does the one-year warranty begin?
It begins on the original documented purchase date shown on the order confirmation or receipt.
Are batteries and chargers covered?
Yes. Rechargeable batteries and chargers supplied with an Arcfomor product are covered for verified defects in materials or manufacturing during the same one-year period. Normal battery aging and reduced capacity from use are not manufacturing defects.
Do I need to return the product?
Sometimes. We may first use photos, video and troubleshooting to assess the issue. If an inspection is necessary, you must return the requested product or component using the instructions we provide before a replacement is sent.
Who pays shipping for an approved claim?
Arcfomor covers reasonable return and replacement shipping costs for an approved warranty claim when you use the shipping method and return address supplied by our support team.
Does a replacement receive a new one-year warranty?
No. A replacement remains covered for the unused portion of the original product's warranty period.
Your rights under applicable law
This is a limited warranty. To the extent permitted by applicable law, any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the one-year term of this written warranty. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
To the extent permitted by applicable law, Arcfomor is not responsible for incidental or consequential damages resulting from the use of, or inability to use, the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in this warranty limits rights that cannot legally be limited.
Warrantor: Arcfomor®. Warranty requests should be submitted to help@arcfomor.com.
